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A glimpse of the work.

Real decisions, in the order they come. Every case is de-identified: names, places and distinguishing details are generalised. There is a great deal more than you see here; tell us your question and we will show you what fits.

By question
By stage
By category

New product developmentFMCG, children's nutrition

Mothers bought the logic of stage-wise nutrition for children; two words on the board and trust in a new maker were the hurdles

A new entrant tested a children's supplement concept with mothers in two metros. The idea worked, but two words and an unfamiliar maker held it back. The concept board was rewritten and the lead format was chosen.

New product developmentFMCG, beveragesImplicit measures

Mothers rated a children's drink concept highly; the implicit read showed it was missing the one association that moves the category

Mothers liked a children's drink concept. Our response-time test showed the claim pointed to the wrong association, so it was changed before launch.

New product developmentFMCG, beverages

The drink was liked more than its concept once tasted, and lost its novelty in the same sitting

The same respondents saw the concept first and tasted the product second. The drink beat its concept but lost some novelty in the same sitting. Two fixes were named and made before launch.

New product developmentConsumer durables, water purifiers

All four purifier concepts cleared the launch gate; forced choice and price testing picked the one to launch

Four water purifier concepts all scored well. A forced choice and a price test picked the one to launch.

PricingFMCG, hair care

A new curl cream cleared the blind test and its planned price; the job ahead was winning trial in a category where women stay loyal

A new curl cream passed its blind home test. The planned price was also accepted.

Product testingFMCG, beverages

Blind scores alone would have picked the wrong energy drink; tasting order, a taste benchmark and a regional read found the right one

Two energy drink formulations were tested blind. Scores and forced choice disagreed, and the right one went national.

Product testingFMCG, skin care

A four-week home placement gave an anti-acne gel a go decision and a set of consumer-backed claims

An anti-acne gel was used at home for four weeks. The client got a go decision and claims backed by users.

Product testingFMCG, beverages

Two plant-based drinks, read blind against their competitors: one needed reinforcing, the other reformulating

Two plant-based drinks were tested blind against rivals. One needed small improvements and the other a new recipe.

Pack testingFMCG, beverages

One pack won on six of eight parameters, and the losing pack's faults were fixable without a redesign

Two packs were tested. One won on six of eight measures, and the other could be fixed without a redesign.

CommunicationBuilding materialsImplicit measures

New outdoor designs scored level on stated measures; implicit engagement and association shifts showed which one worked harder

Two outdoor designs scored the same when people rated them. Eye gaze and association measures showed which one worked harder.

CommunicationBuilding materials

A post-launch check showed a new corporate film carried the brand at 80 per cent, well above the norm

A corporate film with late branding was checked after launch. Eight in ten viewers linked it to the brand unprompted, well above the norm. One small fix was made for the digital cuts.

CommunicationBuilding materials

Two video formats scored alike in isolation; seen side by side, seven in ten chose full animation

Two video formats scored the same when rated alone. Side by side, 69 per cent chose full animation. The test became the client's routine for later creatives.

CommunicationFinancial services, life insuranceImplicit measures

Two life insurance ads scored well on recall and persuasion; second-by-second EEG data showed exactly where each lost the viewer

Two life insurance ads scored well on recall. EEG data showed, second by second, where each one lost the viewer.

CommunicationMedia and entertainment, streamingImplicit measures

Trailers hold attention while the story is still unfolding and lose it the moment the audience has worked it out

Premium subscribers watched new trailers. We read their reactions second by second and suggested edits after each round.

CommunicationMedia and entertainment, printImplicit measures

Four relaunch films scored alike on the questionnaire; EEG and eye gaze data showed which one to lead with and how to split the media

Four relaunch films scored alike on the questionnaire. EEG and eye gaze data picked the lead film.

CommunicationFMCG, personal care

A small share of voice delivered near-norm reach, and a rural activation added reach the media could not

Advertising was read inside the brand tracker. A small share of voice bought near-norm reach, but branding lagged. A rural activation reached people the media could not.

CommunicationConsumer durables, small appliances

Two celebrity-led films outreached five competitor films measured on the same sample; all seven scored alike on likeability

Seven films were tested on one sample: the client's two against five from competitors. The client's films reached more people than all the others. Likeability was level, and cut-through made the difference.

CommunicationConsumer durables, kitchen appliances

Branding roughly tripled in seven weeks while reach held steady: the campaign fixed attribution, not exposure

The same questionnaire ran before and after a campaign. Branding roughly tripled while reach held, and the KPIs moved where the media went.

CommunicationDevices, smartphones

A premium smartphone launch reached well above norm and branded below it, except for the one execution that put the product first

A premium phone launch ran ten executions. Reach was well above the norm and branding below it, except where the product led. The next wave put the product first.

Brand trackingFMCG, personal care

The only challenger in its category to gain equity over five years, and a tracker that told it where to spend, market by market

A personal-care challenger was tracked for five years. It was the only challenger to gain equity.

Brand trackingConsumer durables, small appliances

A new appliance brand gained five points of awareness in a year, and read six sub-categories as six different positions

A new appliance brand was tracked across three waves and six sub-categories. Awareness rose five points in a year. The brand held six different competitive positions, one in each sub-category.

Brand trackingConsumer durables, kitchen appliances

Ninth of twelve on endorsement told the brand it was small; consideration overlap told it whose shoppers it could actually win

The brand ranked ninth of twelve on endorsement. Overlap analysis showed whose shoppers it shared, and the budget went where it could convert.

Brand trackingFashion and luxury, fine jewellery

A young jewellery brand was far better known than bought, and its top-of-mind lead appeared only in the bridal segment

A young jewellery brand was well known but under-bought. The tracker separated retention from advocacy by segment, and found a lead that only the bridal read could show.

Customer satisfactionFMCG, personal care

Advocacy rose in every one of five waves, and lapsed users showed where the recovery sat

We tracked a brand's own users over five waves. Advocacy rose in every wave.

Customer satisfactionBuilding materials (B2B)

A regional cement leader lifted advocacy in all four channel and influencer groups; a rival drew level in its home market and price turned out not to drive loyalty

A regional cement leader's dealers, retailers, engineers and masons were tracked. Advocacy rose in all four groups.

Customer satisfactionInfrastructure (B2B)

An international infrastructure company turned a stakeholder review into an action plan, monitored to completion

An international infrastructure company commissioned a stakeholder review. The review became an action plan, which we monitored to completion.

Market entryMedia and entertainment, streaming

Four markets, one streaming service: local audiences will pay for a new entrant, but only if the content and the price look local

An Indian streaming service was tested in four overseas markets. Each market got its own entry model.

Market entryChemicals (B2B)

A feasibility study found the domestic market too crowded to justify a new chemical plant, and pointed the client to exports

A chemical maker planned a new plant. Our study found the home market crowded and pointed to exports.

Market entryOil and gas, chemicals (B2B)

A refinery by-product found a captive market once the study showed how easily buyers switched suppliers

A refinery needed buyers for a by-product. The study showed how easily buyers switched suppliers, and long-term agreements made the market a captive one.

Market entryIndustrial products (B2B)

An Indian industrial company entered five regions through distributors we identified and partnerships we helped build

An Indian industrial company wanted to enter five regions. We identified and approached distributors, helped build partnerships and engaged customers. The plan became distribution.

Market entryWater pumps and agricultural equipment (B2B)

Distributors in two African markets were ready to meet an Indian pump maker, once price, warranty and after-sales were settled

An Indian pump maker wanted to enter two African markets. We met distributors there and gave a ranked list of partners.

Market entryAutomotive components and industrial power transmission (B2B)

In a neighbouring market an Indian belt maker had a known name and a quality image, but needed local distributors and an answer to low-cost imports

An Indian belt maker was entering a neighbouring market. We sized the market, measured shares and profiled forty partners. One lead distributor was named for each segment and city.

Market intelligenceFMCG, beveragesImplicit measures

Health brought buyers to a natural-ingredient tea; taste kept them, and response-time measures showed taste mattered more than people said

People said they bought a natural tea for health. Response times showed that taste kept them buying.

Market intelligenceSpecialty chemicals (B2B)

A Japanese specialty chemicals company got a second-tier sales strategy for India once the value chain was mapped

A Japanese specialty chemicals company wanted to grow in India. We mapped the value chain and built its sales strategy.

Market intelligenceFood ingredients (B2B)

An international food-ingredients leader learned which segments to prioritise, and how to position and package for them

An international food-ingredients leader needed its priorities for India. We studied the market and its players segment by segment, and showed which segments to pursue.

Market intelligenceAgricultural equipment (B2B)

Tractor owners rated the original parts highly almost everywhere, so the leakage to will-fit parts came from distance and price, not from quality

Tractor owners rated original parts highly. They bought other parts because of distance and price.

Market intelligenceAgricultural equipment (B2B)

Profiling mid-sized parts manufacturers gave the client a ready list of potential partners for an alternate parts brand

We profiled fifty-six mid-sized parts manufacturers for a tractor maker. A competitive threat became a shortlist of potential partners.

Market intelligenceHousing and development

A baseline across households, masons, retailers, manufacturers and lenders showed that masons decided half of roofing choices and that cost was the main barrier

A housing baseline covered households, masons, retailers and lenders. Masons decided half of the roofing choices.

Opinion and sentimentPublic and consumer opinion

In the first week of India's lockdown, 95 per cent backed it and 82 per cent believed India would beat the pandemic, yet 93 per cent expected the economy to be badly hit

We ran a national telephone poll in the first week of India's lockdown. It was published within days.

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